- Who was Malcolm Baldrige?
- What is the Malcolm Baldrige National Quality Award?
- Why was the award established?
- How is the Baldrige Award achieving its goals?
- What are the Baldrige criteria?
- Which organizations have received the award?
- When were the education and health care categories established?
- Why are categories in education and health care needed?
- How are recipients selected?
- Does quality pay?
- Is it tougher for small organizations to receive the award?
- Can only U.S. organizations receive the award?
- Do the award criteria take into account an organization's financial performance?
- Does the award amount to a product or service endorsement for the award recipients?
- Why are the Baldrige Award recipients asked to share their successful strategies?
- To what extent are they asked to share their strategies?
- Do advertising and publicity diminish the image and prestige of the award?
- Are organizations simply chasing after the award and ignoring the lessons of performance improvement?
- If this is a federal government program, why are organizations charged a fee to apply?
- May an organization hire a consultant to help prepare answers for the Baldrige application?
- Is it a conflict of interest for members of the Board of Examiners to work as consultants?
- Is the number of applications for the award an indicator of interest about quality and the Baldrige Award?
- How does the Baldrige Award differ from ISO 9000?
- Is the Baldrige Award a U.S. version of Japan's Deming award?
- Why was NIST selected by Congress to manage the award and what is the role of ASQ?
For further information:
Reporters should contact Jan Kosko, NIST Public and Business Affairs, (301) 975-2767, e-mail at janice.kosko@nist.gov. Others should write or call the Baldrige National Quality Program, NIST, Stop 1020, Gaithersburg, Md. 20899-1020, phone: (301) 975-2036, fax: (301) 948-3716.
Information also is available at www.quality.nist.gov.